Shipping & Returns

BIKE GALLERY SHIPPING & RETURNS

Shipping within Australia

Parts/Accessories Orders:

We use Australia Post to ship our small packages.

Standard Shipping Cost within Australia: $15 or free when you spend $375

Bulky Goods Orders:

For bulky goods such as, but not limited to, Bicycle Frames, Bicycles & Wheels, freight pricing will be shown at checkout and starts at $60.

Delivery may take longer to some rural areas, such as the Northern Territory, Outer and Northern Western Australia, so please consider this when choosing your delivery option.  Information regarding Australia Post’s estimated delivery times is available here.

Parts Orders are usually dispatched within 2 business days. When we have a sale on, shipping may take an extra 1-2 business days.

Orders will be processed during normal AEST business hours between Monday and Friday. We will endeavour to process orders placed on weekends and public holidays on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.

INTERNATIONAL SHIPPING

Standard Shipping Cost outside Australia: $30

Please note that not all products on our website can be shipping internationally, including but not limited to, Specialized, Roval, Cervelo & Reserve. No shipping options will be shown at checkout if you have restricted products included in your cart.

SHIPPING TERMS AND CONDITIONS

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control, including but not limited to any delay caused by an incorrect delivery address being provided to us. Please check the condition of the goods before signing and refuse the delivery if it appears damaged.
Please note that we do not accept, nor will we ship, orders intended for international shipping via freight forwarders.

BIKE GALLERY RETURNS

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and be received by Bike Gallery within 30 days of purchase.

To complete your return, we require you to contact us at sales@bikegallery.com.au and also provide a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

REFUND (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 5 days of return, and a credit will automatically be applied to your original method of payment.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bikegallery.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately clearance/sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bikegallery.com.au and send your item to: 74 Auburn Pde, Hawthorn East, VIC, 3123, Australia.

RETURNS SHIPPING:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot accept any responsibility for missing parcels lost in transit.

 

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